Frequently Asked Questions for REBNY’s New Member Portal

Your REBNY Member Portal will be your go to place for all transactions:

  • Register for events/courses
  • Manage your registrations
  • View upcoming events/courses you are registered for
  • Download/print education course certificates
  • Keep your REBNY member information updated 
  • Make and review payments, including your REBNY dues

 

1. Will my existing rebny.com login credentials work for the new REBNY member portal?

No, new login credentials are required. You will receive an email notifying you to set up new login credentials. Your username is your email address linked to your account and you can set a password of your choice.

2.  Who will get notification to set new REBNY login credentials?

The following users will be required to set up new rebny.com credentials:

  • All Members
  • Students of REBNY Education that are not members

Note: accounts for non-members require the business affiliation and license number  

  • RLS Vendors

3.  I am a REBNY Member and I have a separate student login for REBNY Education; how will my account credentials be affected?

You will need to set new login credentials following the steps in the email sent out to all members or by resetting your password (steps outlined below). These new credentials will be used for both REBNY Education and your Member Account.

4. How do I reset my password?

  • Click “Log in” from rebny.com
  • Click “Forgot Your Password?”
  • Enter your Username which is the email linked to your REBNY profile
  • Click “Send Password Reset Email”
  • You will receive an email with instructions on setting a new password


If you can log in to the member portal and simply wish to set a different password:

  • From your profile page, click on the icon on the top right corner of the screen
  • Select “Change Password”
  • Enter your Username which is the email linked to your REBNY Profile
  • Click “Send Password Reset Email”
  • You will receive an email with instructions on setting a new password


If you cannot log in after trying to reset your password or cannot access the email address that is linked to your member profile, please call our Membership team at (212) 616-5200 or email rebnymembership@rebny.com for assistance.

5. What is the REBNY system password policy?

Passwords must be alpha-numeric (include letters and numbers) and contain at least 8 characters. User passwords expire after one year and must be reset to a different password. If users enter their password incorrectly more than 10 times, they’ll be temporarily locked out of their account before they can retry.

 

1. How do I join REBNY?

  • Go to rebny.com and click on “Become a Member” to view information on benefits and different membership types.
  • Once you identify your membership type, click “Join”

*If applying for Broker or Salesperson Membership type, enter your DOS License # and the system will find your profile with DOS. Please verify that your information is correct (if incorrect you need to work with the Department of State to correct your information on file prior to continuing your REBNY Membership application). If this is correct, continue through by clicking next step.

  • Create a new account by adding your email and password of choice
  • If applying as a company, enter the information for your Company and Member Details sections then click “Next”
  • Select any desired optional item purchases or continue through to checkout
  • Review the membership type in the checkout cart and note that membership charges are for the calendar year
  • Choose your payment method and “Make Payment” to finalize your membership purchase
  • You will receive a welcome email. Please keep your new REBNY credentials handy and check back often for REBNY events/courses/webinars/Committee meetings/and other ways to get involved.

 

2.       I have joined a new firm and need to update my information

Please call our Membership team at (212) 616-5200 and they will update this information for you, or send an email to rebnymembership@rebny.com

 

3.       How can I upgrade my membership?

Please call our Membership team at (212) 616-5200 and they will assist you with upgrading your membership type.

 

1.  How can I set my REBNY Newsletter preferences?

REBNY encourages members to sign up for  the newsletter(s) of their choice in order to stay informed and get immediate updates about issues affecting the industry, news, events and advocacy efforts. Please select the newsletters you would like to receive:

  • Residential Brokerage News and Events
  • Commercial Brokerage News and Events
  • Owners & Managers News and Events
  • Legal Line Question of the Week
  • Fair Housing Fridays
  • Important Announcements


Members can manage their newsletter preferences and select the ones they would like to be receiving via the member portal. To do this:

  • Log in to your member portal
  • Click “Newsletter Preferences” from tabs along the top navigation pane
  • A form will open that allows you to edit which newsletters you would like to receive
  • When finished editing, click “Submit” and your changes will be saved
  • Click icon on top right corner and return to your profile to confirm changes


You can also edit your newsletter preferences from your profile:

  • Navigate to Newsletter Preferences section at bottom of your profile page
  • Click “Change”
  • Edit your preferences and click “Save”

 

1. How can I pay my REBNY membership dues?

You can view and pay your membership dues by following these steps:

  • Log in to rebny.com
  • Click “My Account” in the top right corner of the page
  • Click “Pay Invoices” from the drop-down list
  • If you have not paid your member dues, the invoice will be in “Open Orders” for you to pay
  • Click the check box next to the membership renewal invoice
  • Click “Pay”
  • Review the invoice details and click “Continue”
  • Enter your payment details and click “Process Payment”

2. What forms of payment are accepted?

You can make payments by Credit Card or ECheck.

3. How can I review my payments?

To review your payments:

  • Log in to rebny.com
  • Click “My Account”
  • Click “My Profile” to enter the profile page of the member portal
  • Along the left section of the screen select the “Payments” tab
  • You can select the specific receipt# to view or print the document

 

4. Can I save my payment method? 

You can store credit card information under Payment Methods.

  • Login to the Member Portal – https://www.myrebny.com/s or through the login button on the rebny.com website
  • Click Payment Methods on the left side navigation menu
  • Click New Credit Card to enter your payment information


5. Can I renew membership for my entire team?

Only Broker A or the Manager Designee can pay renewal invoices for their entire team. Every member has their own portal showing their open Renewal Invoices and they can pay for their own renewal. Broker A or the Manager Designee has additional privileges and can pay renewals for their entire team.

If you are a Broker A or Manager Designee, follow these steps:

  • First, log in to rebny.com and enter your member portal.
  • Along the top navigation pane select “Manage Account” and then “Make a Payment.”  This list will show all renewal invoices for your team – note that the invoices without a receipt are still open. Receipts show immediately in this view when paid regardless of who makes payment.
  • Check the invoices you would like to make a payment for and scroll to the bottom to review the total amount and click “Make a Payment.”
  • Review the “Order Summary” then click “Continue” and proceed through the payment process – select your desired payment option, enter your payment details, and then process your payment.

 

6. Can I pay my RLS violation fee in the member portal?

Yes, you can view and pay your RLS violation fee from your member portal. From your profile page, navigate to the “Orders” tab. Your invoice for your violation will be there. Click the check box next to the invoice and then click the “Pay” button and enter your payment details.

7. How can I handle the FHA Listing Violation notice that was sent to me?

If you receive email notification that you have an FHA Violation for RLS you will need to fix the listing and pay the fine. If you receive a second warning notification you will get a second fine for the violation if it has not been fixed. You will need to log in to your member portal to pay the fine and avoid RLS suspension.

To pay the fine, first log in to REBNY.com. Once logged in, click “My Account” and click into “Pay Invoices.” This will take you to the “Orders” section of your Profile. Orders displays your “Past Due Orders” and “All Open Orders.” The page defaults to open orders in the current year. Your invoice for the FHA violation will be here. To pay this invoice check the box next to the “Order/Invoice #” and click the “Pay” button and then enter your payment details.  

8. How do I rectify my RLS Listing Violation and avoid RLS suspension?

To pay your RLS Listing Violation fine, first log in to rebny.com. Once logged in, click “My Account” and click into “Pay Invoices.” This will take you to the “Orders” section of your Profile. Orders displays your “Past Due Orders” and “Open Orders.” The page defaults to open orders in the current year. Your current open invoice for the RLS Listing Violation will be here. To pay this invoice check the box next to the Order/Invoice # and click the “Pay” button and then enter your payment details.  

 

1. How can I register myself for a REBNY event/course/webinar

  • First, log in to rebny.com
  • View upcoming events/courses/webinars in one of two ways:

a)       From home page review upcoming events sections

b)      Click “Events” tab to view our calendar of events

  • Click into event/course/webinar you want to attend
  • Click “Attend”
  • Proceed through registration flow

 

Registration Steps:

For free events:

o   Your member contact defaults as the Primary Attendee but you can edit this to be the person you want to register

o   Add additional guests if you would like by clicking “+ Add Guest”

§  For member guests, enter their member name to find in database

§  For non-member guests:

-     Begin typing their name and notice it will say, ““guest’s name” not in our system” and have an orange link below that says “+ Add “guest’s name””.

-     Click that orange link “+ Add “guest’s name””

-     Enter your guest’s first name, last name, and email.

o   Click “Register Now”

o   Registration Successful!

For paid events:

o   Select quantity of member/non-member tickets and click “Register Now”

o   Ticket(s) will be listed along the left pane of the screen – for each ticket you must fill out attendee information (i.e. member name/non-member name and email)

§  For members, enter the member name to find in database

§  For non-members:

-     Begin typing their name and notice it will say, ““guest’s name” not in our system” and have an orange link below that says “+ Add “guest’s name””.

-     Click that orange link “+ Add “guest’s name””

-     Enter your guest’s first name, last name, and email.

o   Click “Continue”

o   Review the “Registration Summary” and enter your payment information

o   Click “Process Payment”

o   Registration Successful!

For courses:

o   Select quantity of member/non-member tickets and click “Register Now"

o   Tickets will be listed along the left pane of the screen – for each ticket you must fill out attendee info

§  For members, enter the member name to find in database

§  For non-members:

-     Begin typing their name and notice it will say, ““guest’s name” not in our system” and have an orange link below that says “+ Add “guest’s name””.

-     Click that orange link “+ Add “guest’s name””

-     Enter your guest’s first name, last name, and email.

o   Click “Continue”

o   Review the shopping cart for your choice of courses

o   Enter your payment information and click “Process Payment”

o   Registration Successful!

For webinars:

o   To access our Webinar hub, go to the “Coronavirus” page of our website

o   Note: Webinars leverage third party services (e.g. Zoom)

o   Review scheduled webinars

o   Click into Webinar to view registration details and the webinar link

2. Can I register for an event/course directly from the website’s calendar?

Yes, once logged into rebny.com, click on the Events tab to view the calendar of events/courses. Select your desired event/course and click attend, then proceed through the registration steps.

3. Can other parties in my firm register me for REBNY events/courses?

Yes.

4. When registering others for an event/course, must I register myself?

No, unless you want to attend.

5.  How can I register myself for multiple REBNY education courses and get a discounted price?

REBNY offers discounted pricing for packages of three education courses. After selecting a ticket for the first course that you wish to attend, click “Register Now.” As you move through the course registration pages, you  can add additional courses to your cart. Select two additional classes to attend and click the “Register for Selected Courses” button. Review your cart to ensure that the education package discount is appropriately reflected and then enter your payment details to complete your registration.

6.  Can I register for more than one event/course at a time?

You can register for more than one education course at a time during the education course registration flow. You can do this on the page that asks if you would like to add additional courses to receive our education course bundling discount.

However, you must register for each event separately. Once registering for one event, you can continue to register for as many other events as you would like to. You can access the events/courses you are registered for and manage your registration for these events via your “My Events”/”My Courses” pages.

7.  How can I get a copy of an Education Certificate?

Navigate to the “My Courses” section of your REBNY Portal. Once you have completed a course, the applicable certificate will appear and be accessible here. You will be able to download and print your certificate here. Additionally, certificates are emailed upon course completion.

8. If I am in the REBNY Portal on the Events tab, how do I see all upcoming events/courses?

The events page of the member portal will default to showing historical events. To see upcoming events, you will need to hover over “Sort By” and click “Today and Upcoming.”

 

1. I have registered for an event/course, how can I find my ticket?

You can access your ticket for an event/course one of two ways:

  • Via the automatic email you receive upon registration
  • Via the “Manage Registration” section of the specific event/course in the REBNY portal.

o   Click on “My Events/My Courses”

o   Click into specific event/course

o   Click “Manage Registration” button in the upper right corner of the page

o   Hover over the ellipsis (dot icon) for the attendee and click “View Ticket.”

2. How can I register new guests after I have previously registered myself?

To add new attendees:

  • Navigate to the “Manage Registration” page for your event
  • Click the “New Attendee” button.
  • Enter your guest’s name in the “Search Attendee” field of Guest 1

o   For member guests: type member’s name in the search attendee field to find the member in our database

o   For non-member guests:

-     Begin typing their name and notice it will say, ““guest’s name” not in our system” and have an orange link below that says “+ Add “guest’s name””.

-     Click that orange link “+ Add “guest’s name””

-     Enter your guest’s first name, last name, and email.

  • Add any more additional guests by clicking “+ Add Guest” and following the steps above
  • Finally, click “Continue” to confirm your registration. Your guest will receive registration confirmation and their ticket via email.

3.  How can I add an event/course to my calendar?

Once you have registered for an event/course you can add the event/course to your calendar by clicking the small calendar icon above “Manage Registration” and selecting the calendar of your choice.

4.  Can I see all the events and education courses for which I am registered?

Once logged into rebny.com, click “My Account” to access the REBNY Portal. In your Profile click “My Courses” or “My Events” to view.

 

1.  How can I buy REBNY leases?

You can buy REBNY leases by clicking the “Store” tab along the top navigation pane of rebny.com and selecting “Buy Online Leases”. This will direct you to our REBNY Online Lease Store which is accessible here: Buy Online Leases. The Online Lease Store requires a separate set of login credentials that are unique to the Online Lease Store. If you do not have an account with this store, you will need to sign up for a new account by clicking “sign up here.”

 

2. Can I purchase the REBNY Manual?

Yes, you can purchase the REBNY Manual in the REBNY Store. From rebny.com, select “Store” and then “REBNY Store.”