Our team processes hundreds of tickets per week to ensure RLS data is trustworthy and reliable. To avoid fines on RLS Compliance Policy Violations, always take immediate action. Correct the violation as soon as you receive the first notice!
Important Tip: Add RLSSupport@REBNY.com and email@example.com to your safe senders list so you never miss a notification from the RLS.
REBNY’s RLS Universal Co-Brokerage Agreement (“UCBA) outlines the rules and regulations on co-brokering in the RLS environment.
UCBA Rule Changes
**Alert: Changes take effect on January 1, 2023. Changes include the implementation of Coming Soon status, prohibiting off-marketing listings, and more.
All REBNY members are required to complete a mandatory Ethics course specifically tailored for their Membership Division. All Residential Brokerage members are required to complete this course in order to be eligible for access to the RLS and incremental RLS features. Broker A's need to complete the course prior to activating RLS access for their firm. All other Residential Brokerage members must take this course within 90 days of joining REBNY, and existing Residential Brokerage members who have not completed this requirement must complete the course as soon as possible or risk losing RLS access. This course does not satisfy NYS continuing education (CE) requirements for Ethics; no CE hours will be provided for this course as it is a contingency of REBNY membership and not associated with licensing requirements of New York State. REBNY also offers a 2.5 hour course called "Rules of the Road: Ethical Business Practices and Co-Brokering in New York State." This course awards DOS-approved Continuing Education credits in Ethics and also satisfies the mandatory ethics training for participation with the RLS.
If a REBNY member finds that another REBNY member is violating the Code of Ethics and Professional Practices, she may file a complaint that will be reviewed the Committee of Ethics and Professional Practices or a sub-committee thereof. In instances where provisions of the UCBA are violated involving RLS Compliance, complaints will be referred to the RLS Compliance Panel and may be further referred to a panel of members from the Residential Board of Directors and select Broker As.
Contact firstname.lastname@example.org for more information.
Most Common Violations
Listings cannot be advertised on third-party platforms without already being entered to the RLS
RLS Listings found to have incorrect data are in violations of the RLS Listing Data Compliance Policy
RLS Listings cannot have personal information (including URL links to such information) in the property description, floorplans, photographs and/or comments.
Violations of RLS and Listings Data Compliance Policy
Failure to submit Listing Information accurately, currently, and timely, as required by the RLS will invoke a violation. The RLS is only as good as its data, so it is important that members are doing their part to implement accurate and quality data into the RLS. Please visit the “RLS Listing Data Compliance Policy” in Exhibit C of the UCBA to get a full overview on how to correctly enter a Listing. Members should correct the violation within 3 business days of notice.